Conversations on the Creek

Medical Record Retrieval in Bodily Injury Claims with Lauren Brown of Compex

With the severity of bodily injury claims severity on the rise, the need for medical information, and having it readily available earlier in the claims lifecycle is becoming all the more critical to insurers. In this episode of the Conversations of the Creek partner podcast series, Rob Savitsky and Peter Herz of Duck Creek sit down with Lauren Brown of Compex to discuss some of the key trends in bodily injury claims, the evolving relationship in how claims and legal teams are collaborating to reduce litigation expenses, and how automation in medical record retrieval solutions is enabling insurers to resolve claims faster and more efficiently. To learn more about Duck Creek's partnership and integration with Compex, go to duckcreek.com/partner/compex. Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and duckcreek.com.

Happier Homes with George Hosfield of LexisNexis Risk Solutions

Both traditional as well as new data and advanced analytics sources in the home insurance space are providing insurers with greater opportunities to reduce risk and provide homeowners with better customer experiences. In this episode of the Conversations of the Creek partner podcast series, Rob Savitsky and Zach May of Duck Creek sit down with George Hosfield of LexisNexis Risk Solutions to cover various topics in home insurance, including recent recent trends on the frequency, severity, and loss costs of extreme weather, the potential impact of Internet of Things (IoT) devices in the home, and considerations around better leveraging data at the point of quote for enhancing home insurance purchasing experiences. To learn more about Duck Creek's partnership and integrations with LexisNexis Risk Solutions, visit duckcreek.com/partner/lexisnexis-risk-solutions. Have ideas for for future integrations in the homeowners space that you’d like to see built between LexisNexis Risk Solutions and Duck Creek? Feel free to drop us a note by emailing solution.partner@duckcreek.com. Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and duckcreek.com.

Aerial Imagery and Geospatial Analytics with Busy Cummings of CAPE Analytics

The rise of aerial imagery and AI / machine learning is providing insurers with new opportunities for improving the speed and accuracy for how they manage property risk. In this partner podcast episode of Conversations on the Creek, Rob Savitsky and Zach May of Duck Creek chat with Busy Cummings of CAPE Analytics about the granularity of property attributes and the surrounding environment being collected via remote imagery and how advances in geospatial analytics are helping insurers improve their ability to underwrite, price, and manage residential and commercial property risk. To learn about our partnership and integration with CAPE Analytics, visit duckcreek.com/partner/cape-analytics.

Reflections on the Creek

In the course of interviewing our insurtech partners from across the P&C insurance industry, we've covered a lot of topics thus far on the Partner Podcast segment of Conversations on the Creek. These topics have included discussions around the impact of telematics on personal auto, to how AI-powered predictive analytics is helping adjustors triage and process claims, to wildfire risk scores ability to inform underwriting decisions and much more. In this special episode, the co-hosts Rob and Zach get together 1:1 to reflect on some of the key takeaways from the initial episodes from the show and discuss the direction of where the show will be going in the future. Have feedback on the show or topics you'd like to see covered in future episodes? If so, feel free to drop us a note a note by emailing solution.partner@duckcreek.com.

Pay-As-You-Go Billing in Workers‘ Comp

Today’s competitive soft workers’ compensation market, characterized by the strong underwriting performance among insurers and the lowering of rates in recent years, is leading to an environment where insurers must find new ways to differentiate themselves from the competition. In this episode partner podcast episode of the Conversations on the Creek partner podcast series, learn how the rise of pay-as-you-go billing is enabling workers' comp insurers to provide more convenient, flexible, and positive customer experiences to businesses. 

Managing Wildfire Risk with Clark Woodward of RedZone

Between the earth's climate warming, exposure growth in the Wildland Urban Interface (WUI), and other factors, the loss potential of wildfires is growing. In this partner podcast series episode of Conversations on the Creek, Rob Savitsky and Robert Fletcher from Duck Creek chat with Clark Woodward of RedZone about the impact of climate change on wildfire risk, the Dixie Fire in California, and how wildfire risk scores and the drivers behind those scores are enabling insurers to make smarter underwriting decisions.

Fighting Fraud with Jeroen Morrenhof of FRISS

Insurance claims fraud has and continues to be a major challenge the P&C industry faces – while the exact cost remains difficult to quantify, it has been estimated that fraud may be costing insurers in the US alone over $80 Billion USD per year. In this partner podcast episode of Conversations on the Creek, Rob Savitsky and Zach May from Duck Creek chat with Jeroen Morrenhof of FRISS about some of the recent claims fraud schemes that insurers are experiencing, how AI-powered fraud detection scores can help claim adjusters fight fraud, and the steps insurers can take to stop scammers and make insurance more honest. https://www.duckcreek.com/partner/friss/

Communicating About CAT Events with Tara Kelly of SPLICE Software

With 30 named storms (including 11 landing falling storms in the continental US) and seven major hurricanes including Hurricane Laura, the 2020 Atlantic hurricane season shaped up to be a very busy one for insurers. In this episode of Conversations on the Creek, Rob Savitsky and Peter Herz from Duck Creek chat with Tara Kelly of SPLICE about what communication strategies and tactics worked well and what didn’t for insurers during the 2020 season, recap the current challenges insurers face when communicating with policyholders during hurricanes, floods, wildfires, and other CAT events, and discuss key trends in sending out automated policyholder notifications before, during, and after CAT events.

Reflections on a Year WFH with Jim Bramblet of Accenture

While the COVID-19 pandemic’s legacy on the nature of work remains to be seen, it’s clear that it has pushed organizations and workers across the P&C insurance industry to adopt new strategies and behaviors, some of which are likely to live on and become the new normal. In this partner podcast episode of Conversations on the Creek, Rob Savitsky chats with Jim Bramblet of Accenture about his experiences working from home, implementing SaaS core systems remotely, and sharing his perspective on what the future of implementations may look like.

 

AI-Powered Predictive Analytics‘ Impact on Claims with Stan Smith of Gradient AI

Tapping into artificial intelligence and machine learning to derive predictive analytics is paramount to the success of modern insurers. In this partner podcast episode of Conversations on the Creek, Rob Savitsky and Zach May from Duck Creek chat with Stan Smith of Gradient AI about insurance data sources that AI-powered predictive analytics are trained on, the key uses in claims they are being used to solve, and the impact they are having on the role of the claims adjuster.