Conversations on the Creek

2022 Reflections and Insurtech Spotlight

On this episode of Conversations on the Creek, Duck Creek's Rob Savitsky and Zach May reflect on themes spannings episodes from the past year, as well as spotlight several insurtech solution providers that we've collaborted with in 2022, which can extend and complement modern core systems. From digital customer service to personalized interactive videos to tools for managing and responding to CAT risk, listen in to get caught up on all things insurtech! Have topics that you’d like to learn more about or have feedback on the show? Feel free to drop us a note a note by emailing solution.partner@duckcreek.com or  message Rob and/or Zach directly on LinkedIn. Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and https://www.duckcreek.com/podcasts/.

Leveraging Personalized Interactive Videos to Enhance Customer Experience with Chris Cummings of Precisely

Partner Podcast #21 | From online shopping to ordering a rideshare, today's consumers have become accustomed to receiving personalized, seamless experiences – and they expect similar experiences when dealing with their insurance company. One new tactic insurers are adopting is the development of personalized, interactive videos and deploying them across a number of use cases, such as during a claim to help guide and educate customers at a time when they are most in need. In this episode of the Conversations on the Creek podcast series, Rob Savitsky and Peter Herz of Duck Creek chat with Chris Cummings of Precisely on the evolution of video as a format and how personalized, interactive video can improve customer experience, retention and renewals.

 

As referenced in the podcast, read our global survey of 2000 insurance consumers by visiting: info.duckcreek.com/global-consumer-insurance-insights-survey.

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and https://www.duckcreek.com/podcasts/.

 

 

 

Tales from a Broker with Pete Tessier from BSI Insurance and The Insurance Podcast

On this episode of Conversations on the Creek, we’re proud to welcome this month's guest, Pete Tessier, Vice President of Sales and Marketing at BSI Insurance and the Host and Producer of The Insurance Podcast. As the first broker to ever come on to our show, Pete shares his perspective on what he believes insurance carriers should be thinking about as they approach partnerships with their distribution channel. Listen as we dive in about the impact of technology on the broker channel and the importance of human touch, understanding your addressable market and the consumer mindset, and the opportunity for the industry to provide more preventative guidance to consumers.

 

Learn more about BSI Insurance by visiting www.bsimb.com.

 

Listen to The Insurance Podcast with Pete Tessier and Curt Wyatt by visting www.theinsurancepodcast.com.

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and https://www.duckcreek.com/podcasts/.

 

Innovating and Building New Ventures with Dan Gumpright of Tenney 110 @ American Family Insurance

We love talking about innovation across the insurance industry - speaking with our ecosystem partners, customers, SIs and leading experts who are modernizing every aspect of insurance. In this latest podcast, we talk with Dan Gumpright, New Venture Lead at Tenney 110, the venture build studio at American Family Insurance, about incremental and disruptive innovation, the models that support both, failing fast and learning quickly to progress ideas, as well as outcomes and trends across the insurance industry.

To learn more about Tenney 110’s areas of focus and innovation visit https://www.tenney110.com/.

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and https://www.duckcreek.com/podcasts/.

 

 

 

 

 

 

Breaking Down the Barriers Between Producers and Insurers with Mark Harrison of Ivans

Partner Podcast # 20 | Maximizing the productivity, brand loyalty and experience of agents, brokers, and other insurance intermediaries is easier said than done. In this episode of the Conversations on the Creek podcast series, Crystal Darling of Duck Creek chats with Mark Harrison of Ivans about what needs to happen in order to improve the ease of doing business between insurers and producers, the role of data exchanges in bridging the gap between core systems and agency management systems, and where he sees the future for how data will flow between all parties involved.

 

To learn more about Duck Creek's partnership with Ivans go to https://www.duckcreek.com/partner/ivans/.

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and https://www.duckcreek.com/podcasts/.

 

 

 

 

 

 

Managing Content in a Mobile World with Charlie Hanna of Hyland

Partner Podcast # 19 | While less than half of claimants interacted with their insurers via digital channels in 2021, the proliferation of mobile devices represent great opportunities for insurers to better meet claimants where they want to during their time of need. In this quick hitting, microcast episode of the Conversations on the Creek partner podcast series, Rob Savitsky and Peter Herz of Duck Creek caught up with Charlie Hanna of Hyland at Duck Creek's Formation conference about the impact of mobile on claims processing, and how document management system integrations with core systems are helping insures provide excellent customer service when it's needed most.

 

To learn more about Duck Creek's integrations with Hyland, go to duckcreek.com/partner/onbase-by-hyland/.

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and duckcreek.com.

The Adiona Insurtech Story -- Reimagining Motor Insurance with Telematics, AI and SaaS

Customer Podcast #1 | Duck Creek expands its podcast series in 2022 to highlight stories of customer vision and real-world experiences as they work with the insurance industry's leading cloud-based SaaS solution provider to remain agile, intelligent, and evergreen. We launch Duck Creek's first-ever customer podcast by highlighting a start-up insurtech. Adiona Insurance, whose motto is "fairness, transparency, and putting the customer first," is a start-up UK-based motor insurtech launching later in 2022. They're working to deliver simplicity, savings and great customer experience through AI and real-time data.

 

Adiona's story is a case study in "buy versus build" as CEO, Paul Harvey talks about his company's goal to launch in the market and scale quickly using Duck Creek's evergreen SaaS solutions and integrating telematics and AI. Adiona's vision to reimagining the future of motor insurance reflects a modern, data-driven way of conducting insurance end-to-end in the cloud.

 

Listen in as Adiona's CEO, Paul Harvey, and CTO, Scott Thomson, discuss the insurtech's innovative approach with Duck Creek's podcast hosts, Rob Savitsky and Drake Manning.

 

To learn more about Duck Creek's partnership with Adiona, visit https://www.duckcreek.com/blog/duck-creek-and-adiona-team-up-to-revolutionise-uk-motor-insurance-with-multi-faceted-saas-solution-and-scalable-business-model/

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and duckcreek.com.

Duck Creek’s Hatch-a-thon and the Importance of Innovation with Rajeshwar Jamwal of EY

Partner Podcast #18 | Duck Creek developers have been re-inventing the P&C insurance industry with innovative products and solutions for over 20 years. In an effort to foster innovation with their customers and partners, Duck Creek launched its first Hatch-a-thon at Formation '22. Developers from around the world showcased innovative ideas of what can be 'Made on Duck Creek!'

 

Ernst and Young sponsored our Hatch-a-thon because they truly believe in the power of innovation.They wanted to be a catlyst in building an ecosystem where people can come together and conceputalize new ideas. Join Duck Creek's Chief Enterprise Architect, Quinn Easterbrook as he discusses the importance of innovation with Rajeshwar Jamwal, Managing Director of Insurance Technology Consulting, Ernst and Young as they discuss the importance of innovation.

 

To learn more about Duck Creek's partnership with EY, visit duckcreek.com/partner/ey/

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and duckcreek.com.

Digital Customer Service: Transforming Producer Experience on Their Screens with Rick DeLisi of Glia

Partner Podcast # 17 | Digital Customer Service (DCS) technology is enabling insurers to reinvent how insurance companies interact with and support their agents and policyholders in today's digital everything world. Recorded at Duck Creek's Formation '22 conference, in this episode of the Conversations of the Creek partner podcast series, Rob Savitsky and Zach May sit down with Rick DeLisi of Glia to discuss major takeaways from DeLisi's latest book he co-authored entitled, Digital Customer Service: Transforming Customer Experience for an On-Screen World and how insurers can apply these takeaways to improving how they manage their relationships with agents, brokers, and other intermediaries. From discussing what a “digital first” experience look like between an insurer's underwriters and producers to the key digital experience tactics that insurers might consider utilizing in their producer portals, this episode delves into exploring what it takes to improve the loyalty, satisfaction, and performance of your producers.

 

To learn more about Duck Creek's strategic alliance and integrations with Glia, go to https://www.duckcreek.com/partner/glia/.

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and duckcreek.com.

Leveraging AI in Subrogation with Jeff To of CCC Intelligent Solutions

Partner Podcast # 16 | The increase in unstructured data -- from adjuster notes to police reports -- coupled with the requirements to meet regulatory compliance creates ongoing challenges for claims teams as they seek to optimize their subgrogation and recovery processes. In this episode of the Conversations on the Creek partner podcast series, Rob Savitsky and Peter Herz from Duck Creek chat with Jeff To of CCC Intelligent Solutions about his take on the state of subrogation in P&C and how AI-powered predictive models are helping claims teams identify subrogable opportunities more efficiently and increase recoverables. The episode concludes with Jeff sharing his point of view of how both SafeKeep (the company for which Jeff was Founder and CEO and which was recently acquired by CCC Intelligent Solutions) and subrogation will evolve in the years ahead.

 

To learn more about Duck Creek's integration with SafeKeep, go to duckcreek.com/partner/safekeep

 

Check out all our other episodes and subscribe to Conversations on the Creek on Apple Podcasts, Spotify, Google Podcasts and duckcreek.com.