Communicating About CAT Events with Tara Kelly of SPLICE Software

With 30 named storms (including 11 landing falling storms in the continental US) and seven major hurricanes including Hurricane Laura, the 2020 Atlantic hurricane season shaped up to be a very busy one for insurers. In this episode of Conversations on the Creek, Rob Savitsky and Peter Herz from Duck Creek chat with Tara Kelly of SPLICE about what communication strategies and tactics worked well and what didn’t for insurers during the 2020 season, recap the current challenges insurers face when communicating with policyholders during hurricanes, floods, wildfires, and other CAT events, and discuss key trends in sending out automated policyholder notifications before, during, and after CAT events.